Mouse and keyboard problems in Windows

Note: For issues with touchpads, see Fix touchpad problems in Windows.

Having trouble with a device? Make sure everything is connected properly, the device has power, and that it’s set up correctly.

First, try checking your hardware

Check your wireless connections

Check the device

If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC. If the device doesn't work on the other PC, you might need to replace it.

Note: Some devices won't work without installing a driver. When testing the device on another PC, make sure that you have the correct driver installed for the device.

Hardware Troubleshooter Drivers

Update a device driver using Windows Update

  1. In the search box on the taskbar, type check for updates, then select Check for updates from the list of results.
  2. Under Windows Update, select Check for updates. Windows Update will tell you if you need any updates or not, and whether the latest updates were successfully installed.

Download and install a driver yourself

  1. In the search box on the taskbar, type device manager, then select Device Manager from the list of results.
  2. In the list of hardware categories, find the device that you want to update, and then double-click the device name.
  3. Click the Driver tab, click Update Driver, and then follow the instructions.