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/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/td-p/10067589 Oct 15, 2018 Oct 15, 2018
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When I attempt to apply a digital signature from a smart card, Acrobat Reader DC states "Adobe Acrobat could not find any new digital IDs. If your digital ID is on a hardware token, please make sure it is plugged in and the token interface is properly con
Security digital signatures and esignatures Community guidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
1 Correct answer
Adobe Employee , Nov 22, 2018 Nov 22, 2018 Adorobat • Adobe Employee , Nov 22, 2018 Nov 22, 2018Please try the steps given in the following forum thread under post#3 in the following thread:
If issue still persists, I would suggest contacting the vendor of the device for this issue and see what they have to suggest.
15 Replies 15 Adobe Employee ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067590#M82761 Nov 16, 2018 Nov 16, 2018
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Sorry for the delay in response.
As per the issue description mentioned above, you are unable to sign pdf using smart card reader, is that correct?
Could you try attaching the PKCS11 interface by going into Edit > Preferences > Signatures. as suggested in the following forum and check if that helps:
You may also refer to the following forum threads discussing the similar issue:
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Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067591#M82762 Nov 16, 2018 Nov 16, 2018
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I get the same error on my MacBook - I used to be able to sign stuff. but now I can't. I tried the links above - but they're old and for a PC.
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Adobe Employee ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067592#M82763 Nov 20, 2018 Nov 20, 2018
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You can access PKCS#11 module setting by clicking Edit > Preferences > Signature > Identities & Trusted Certificates > click More
Digital ID files > PKCS#11 modules > Attach module
Please find below the screenshot:
Let us know if you need any help.
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Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067593#M82764 Nov 21, 2018 Nov 21, 2018
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thanks for the reply, but There is no "preferences" option under "edit". I was able to find it under "Adobe Acrobat Reader" tab. Followed the directions and now I'm left with a "Locate PKCS#11 Module" box - and it's asking for a "path".
I don't know what to enter for that.
Thanks for the reply
ps - I am using Adobe Acrobat Reader DC Version 2019.0008.20080
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Adobe Employee ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067594#M82765 Nov 22, 2018 Nov 22, 2018
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Please try the steps given in the following forum thread under post#3 in the following thread:
If issue still persists, I would suggest contacting the vendor of the device for this issue and see what they have to suggest.
Community guidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067596#M82767 Nov 27, 2018 Nov 27, 2018
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I am unable to sign a PDF document, but I am able to log into smart card enabled websites for work. The websites can see the reader - why can’t PDF?
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Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067595#M82766 Nov 27, 2018 Nov 27, 2018
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Your path to “Preferences” doesn’t work. But I can find it by going to “Acrobat Reader - Preferences - etc” are you using a different version?
After following your advice it seems that Acrobat Reader DC is unable to see the reader. Normally I would look for drivers, check hardware and all of that - but I am able to log into websites that require a smart card. I can get to all of the websites related to my work, by using my smart card and associated reader.
Why can I log into websites and still be unable to sign a PDF?
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Community Expert ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067597#M82768 Nov 27, 2018 Nov 27, 2018
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If you're on a Windows machine the Preferences menu item is under the Edit menu. And thanks a lot to whoever decided this one crucial thing should be different on Windows compared to Mac!
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Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/10067598#M82769 Nov 27, 2018 Nov 27, 2018
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So what do you think about the reasons for the webpage access vs/ the PDF document signing?
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/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/11955137#M82770 Apr 07, 2021 Apr 07, 2021
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Did you figure out why?
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Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/12336093#M82771 Aug 23, 2021 Aug 23, 2021
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Hello Guys. I am using all new configs and software. I was able to sign docs on AAR-DC with my smartcard and reader. Out of the blue, it stoped working. deleted the app, renstalled it, but no cigar. It works on GOV sites and trusted signin ambient. i can see that DC sees the card B/C it is under "signatures" but when i try to sign it sais it does not fi d it. when i try to aadd it again, it gives me the message that it does not see any new signature.
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How can i delete completly the data from DC and reinstall it clean? Will that take care of it? thanks a lotBe kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/12337070#M82772 Aug 24, 2021 Aug 24, 2021
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Since my message, DC has been "thinking" since i tried to sign a document. "LGBTQRXZWD - + / x circle of death" turning nonstop. Also cannot delete the ID, there's no option for that on the DC for Mac.
When i pull the card reader out of the USB-C the app returns, but it doeds not let me add another ID not delete the old one.
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Community Beginner ,/t5/acrobat-reader-discussions/acrobat-reader-dc-does-not-recognize-my-smart-card-reader/m-p/12362340#M82773 Sep 03, 2021 Sep 03, 2021
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FIXED IT. no thanks to Adobe support.
when you go to "preferences" and click on "Identities and Trusted Certificates".
The next windows comes with the "MENU" options hidden like below:
you have to hover your mouse over the little gray (hard to see for it is the samee collor as the whole window) than, it becomes BLUE.
Draag the blue tab down to show the command options like below.
Now you can add, delete, etc.
since i could see my Ceertiticate there was merelly sign on the certificate.
